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Operations/departmental managers take the reins of people and projects and are continually intent on achieving a company’s short and long-term goals. They report to senior management or business owner, to keep them continuously informed about the overall operations and state of the business. The knowledge, skills and behaviours the apprentice will learn in this Apprenticeship will give them the ability to work in any industry in the private, public and third sectors. They’ll be developing operational plans, overseeing projects, managing and leading teams, overseeing the financial health of the company, recognising and nurturing talent and coaching and mentoring. Job titles for successful apprentices include operations manager, regional manager, divisional manager, department manager and specialist managers.

An Operational/Departmental Management Apprenticeship will give apprentices the knowledge and skills in:

  • Operational management – understand approaches and models, financial forecasting, understand risk and process management, budget management, work collaboratively internally and externally, identify and shape new opportunities and demonstrate commercial awareness.
  • Team management – develop a fair, consistent and impartial approach, manage multiple teams, develop high performing teams, demonstrate resilience and accountability and be open to new ways of working.
  • Mentoring – know how to develop high performing teams, have knowledge of collaborative working techniques and be able to manage difficult situations.
  • Delivering outcomes - consider financial implications in decision making, manage resources to deliver outcomes, undertake critical analysis and evaluation and be able to delegate and manage delivery.
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